Terms and Conditions of Sale

Orders
All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted

Ownership
Ownership title of goods remains with us until payment has been made in full into our account or cheques cleared

Trading Terms
We accept  Mastercard, Visa, American Express, Cheque, BPay or Direct Deposit.
No Merchant Fee for Visa and Mastercard  up to $3,000
Visa and Mastercard over $3,000: 2% merchant fee
Amex: 3% merchant fee on all charges

New Accounts
First 3 orders are payment before despatch of final goods. After 3 orders you can fill out a credit application form and apply for a 30 day account. Exceptions to this are as follows
1) Government or school bodies who produce a purchase order will be given 30 days net from invoice.

All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on Stop Supply and all future orders on payment before despatch of final goods

Shipping
We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on our Order Confirmation.

We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'.

All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order
Once the order confirmation form has been signed, it is agreed we will supply your product in the specified time as stated in the order confirmation form. If you cancel an order after signing this form, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised ship date on this form

Artwork Fees
If artwork is not supplied in correct format, artwork charges are billed at $60 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.

Colours
Colours of items pictures on this website are only indicative. If exact colour matching is required please request a sample.

Default Accounts
Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.